RETURNS & EXCHANGE & Refund POLICY

Due to the hygienic nature of hair products, we maintain the following refund policy:

• Exchanges are accepted within 2 days of receiving the hair on conditions that the hair is still in its original state. Hair that has been worn, installed, washed, brushed, combed, coloured, chemically treated, cut, altered, or otherwise used is not eligible for a refund or exchange.
• Returned hair must be in its original condition, unused, unaltered, and in its original packaging with all tags intact. not worn, lace uncut and no product has been applied.
• An exchange will be processed once we have received the hair in its original condition as sent out.
• Exchange delivery fees at client's cost, except on conditions that an exchange is due to our mistake.
• Customised units and sale units cannot be exchanged.
• STRICTLY NO REFUND only exchange as hair will be sourced internationally making refunds impossible.